Q: Do you provide technical support for trial users?
A: Yes, if you meet any technical problem when using the trial version of our products, please contact us to submit your queries. Our support team will answer your queries and try our best to provide the best solution for you in 24 hours (working days) or in 48 hours (weekend).
Q: Is there anyway I can evaluate before purchasing?
A: We provide the free trial for our products online to help customers have a clear idea about our products before purchasing. Just download the trial version on our website to evaluate it, if you have any query, please feel free to contact us.
Q. I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?
A: You don't need to worry about that. Our payment platform is secure. If you don't like to pay online, allow you to use Credit Card by Fax or Phone and etc.
Q: How to Upgrade my Software?
A: It is easy to upgrade your software to the latest version. Everytime we upgrade our software, the software will inform you, you just need to follow the updating information and then you can get the latest version of our software easily. Alternatively, you can manually check out the updating information by clicking the “Check Latest Version” button, if you have missed the updating information.
Q: If I upgrade my software to the latest version, is the license code still valid?
A: Yes, if you have purchased our software, we will provide you with lifetime free updates. So you do not have to worry about whether the license code is valid or not when you upgrade your software.
Q: After updating, will my previous document files lose or will my classified document files be in disorder?
A: No, you do not have to worry about that. All of your original document files will be the same after updating.
Q. How long will I receive the license code after I complete the purchase?
A: License code sent automatically within minutes after your purchase. If you have not received it after purchase or lost it, please click here to let us know. We will resend it within 12 hours. Tips: Please make sure your e-mail address or order number in the e-mail.
Q. Why I didn't receive the license code for several hours after my purchase?
A: There are several possible reasons: 1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there. 2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you. 3. You provided invalid Email address when you ordered the software.
Contact us at order@documents-manager.com to get assistance.
Q. How long will it take to get your support response?
A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.
Q. Am I entitled to a refund?
A: Yes, we have 30 day money back guarantee, if you are dissatisfied with our products or service, please contact us.
Q. I entered the license code you sent to me, why the software said "Registration info is invalid".
A: There are several possible reasons for the failed registration.
1. This is caused by entry error. You'd better copy and paste the license code to avoid a typo. And please don't add any blank before or after the code.
2. License code is for the old version, but you use it to register upgrade version.
3. You order or download wrong product.
Contact us at order@documents-manager.com to get assistance.
