WonderFox Soft's products are provided as trial versions for downloading directly from our Website. By using these "try-before-you-buy" versions, you can make sure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions.
Due to the automated way that orders are processed and fulfilled, once an order is processed and the registration details and download instructions are issued, it cannot be canceled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.
Unaccepted Circumstances
We generally do not refund or exchange products in these circumstances:
1. You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
2. You changed your mind after placing an order.
3. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
4. Refund for part of a bundle.
5. You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.
Accepted Circumstances
1. You purchased a wrong product, and then purchased the right product from WonderFox Soft within 30 days. We can refund you for the wrong product.
2. You've been double charged due to the system problem of the third party payment platform.
3. The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.
4. You never received the registration code of the product from us, and even failed to retrieve the code from our "Registration Code Retrieval" wizard or got no response from our support team after reporting this to us.
Yes, you can exchange the right product from WonderFox Soft within 30 days. We can refund you for the wrong product.
Once your refund request is approved, it will take 3~5 business days for the credit to appear on your account. Sometimes during holidays it may take longer but it is not expected to take over 14 days.
Please allow 3 - 5 business days from this date for the credit to be applied to your account. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge. If you are unable to locate the applied credit, please contact the issuing bank for further information regarding when it will be applied.
We are sorry that your order can not be canceled.
Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be canceled. Meanwhile, as you may know, all our programs are try-before-buy version, which can help customers to evaluate the program at the extreme first before they purchase it.
If you still have some other issue relate to order issue, please feel freet contact us by E-mail:
E-mail: order@documents-manager.com
